Returns/Exchanges

We accept returns/exchanges on any unopened/unravelled/unused hair that has not be installed and is still in it's original packaging, up to 30 days from the delivery/pick up date. Returns up to 60 days from the delivery date are only eligible for store credit. We do not accept returns or exchanges beyond 60 days from the delivery date.

To process a return please contact info@beauvoirhair.com with your order id number and request a return or exchange. We will process the return/exchange once we receive the unopened/unravelled/unused hair. A prepaid return shipping label will be provided at a charge of $12.99 that will be deducted from the order for exchanges or returns.

Please note the following terms regarding custom hair orders:

1. Non-Refundable: Custom hair orders are crafted specifically for you and are not refundable under any circumstances. Once an order is placed, it is final.

2. Prepayment Required: All custom hair orders require full prepayment. This payment is non-refundable.

3. No Liability: While we strive to meet and exceed your expectations, we do not assume liability for custom hair products. Our commitment is to work closely with you to match your specifications as closely as possible.

4. Customer Responsibility: By ordering custom hair, you acknowledge and accept full responsibility for the specifications and suitability of the product.

5. Waiver of Recourse: If the custom hair does not meet your expectations, you waive any right to recourse as a condition of your purchase.

We encourage you to carefully consider your decision to order custom hair. Our team is here to assist you with any questions or concerns you may have before you finalize your order.

Hair Display/Hair Inventory Return Policy:

*Hair Display units are a final sale (Display unit is a $500 value) when included in the Hair Display/Inventory Purchase.

*Hair Inventory purchased with a hair display unit are subject to a 20% restocking fee for returns. We accept returns/exchanges on any unopened/unravelled/unused hair that has not be installed and is still in it's original packaging, up to 30 days from the delivery/pick up date. Returns up to 60 days from the delivery date are only eligible for store credit or exchange. We do not accept returns or exchanges beyond 60 days from the delivery date.